0

Discussion topic: Sky box will not connect with router

Reply
This message was authored by JBJB This message was authored by: JBJB

Sky box will not connect with router

Sky box connection with router seems to have dropped out. Been through reset process using wps button bu unsuccessful on several attempts 

Reply

All Replies

This message was authored by oldfella This message was authored by: oldfella

Re: Sky box will not connect with router

Posted by a Superuser, not a Sky employee. Find out more

@JBJB wrote:

Sky box connection with router seems to have dropped out. Been through reset process using wps button bu unsuccessful on several attempts 


Hi @JBJB 

Have you carried outa Network reset Exactly as follows?

Try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion