Sky box will not attach to WiFi router and all recordings are gone

[DezzaUB]

Trouble attaching to router and all recordings are gone and it won't access apps etc

[oldfella]

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@DezzaUB wrote:

Trouble attaching to router and all recordings are gone and it won't access apps etc

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Hi @DezzaUB 

have you tried rebooting your Q box?

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

[Percha]

There seems to be a general issue, I cannot connect my Sky Q mini box, after resetting router and main Sky Q box!

[DezzaUB]

Done all that it says there is a problem with the hard disk drive now ??

[cuke]

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@DezzaUB wrote:

Done all that it says there is a problem with the hard disk drive now ??

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@DezzaUB try following this guide https://www.sky.com/help/articles/sky-q-hard-disk-error-messages