Sky box switching off when using BBC, prime, netflix or ITV apps

[ShanonW]

Every time I use the BBC player on sky or Prive video or ITV X, the box switches off and restarts. Super annoying! I tried restarting the box, resetting the router, unplugging the HDMI and try another cable/ input. Nothing works.

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

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Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147