Sky box stuck on step 1 of 4

[TheresaKnox]

and the Sky Q Mini doesnt work. I've pressed the reset button and held it in whilst powering on and kept reset held in for 30 seconds. I had a red light flash a few times but no green flashing light. The box has an orange standby light on. The remote won't operate the Sky Q Mini but will control the TV volume. Powering Sky Q Mini on with the front panel button gets a display on the tv but we end up stuck on screen 1 of 4 because pressing the Home button does nothing because the Sky Q Mini doesn't respond to any remote commands.

[Quoman7]

---

@TheresaKnox wrote:

and the Sky Q Mini doesnt work. I've pressed the reset button and held it in whilst powering on and kept reset held in for 30 seconds. I had a red light flash a few times but no green flashing light. The box has an orange standby light on. The remote won't operate the Sky Q Mini but will control the TV volume. Powering Sky Q Mini on with the front panel button gets a display on the tv but we end up stuck on screen 1 of 4 because pressing the Home button does nothing because the Sky Q Mini doesn't respond to any remote commands.

---

Hi @TheresaKnox Try rebooting your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot, then do the same with the Mini box?