Sky box stuck on standby. The I’ve done switching on and off at mains but it remains in standby.

[Xante]

My sky box is stuck in standby 

when I do turn off at mains, when I switch back on there's a blue circle on front of Skyq box and when I press home when screen goes blank it goes in standby. It's stuck there. We have no tv at all and it's horrible 

[oldfella]

---

@Xante wrote:

My sky box is stuck in standby 

when I do turn off at mains, when I switch back on there's a blue circle on front of Skyq box and when I press home when screen goes blank it goes in standby. It's stuck there. We have no tv at all and it's horrible 

---

Hi @Xante 

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.