Sky box saying no signal

[Greenfingers001]

Thanks for escalating this. We’ve sent @Stephens+joy an invite to chat.

[Lisa-P1987]

Thanks for chatting to us @Stephens+joy . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[Stephens+joy]

Hi all , Thank use all 1st ,, the Sky box it self was not working,, Sky as / did send me another box next day,, many thanks again Steve 

[Michael6363636373]

That worked thank you

[Stephens+joy]

Hi my 2 nd sky box up stairs still doesn't work, there's a large old Tree , on the front of the house, we can't even get a single, for our TV,  the Sky engineer, got it working, 3 days later, no signal,, no be also a Booster up stairs,, it just can't get a signal,, I just want too return it please,, I'm paying for something dosent work,,, 

[LS121]

I have had this happen to me for three years. Goes off in February and comes back on in November. It was no signal on channels but could use on demand and other features. All channels came back on November 6th but they will go off again in February. 

[Daniel0210]

@LS121 

Is it no signal or no satellite signal? 

A message displaying ”no signal” tends to be generated from your TV and normally means your TV’s not seeing the Sky box on the relevant HDMI input.

If a message displays “no satellite signal” firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s likely to be a dish alignment issue so check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise with your building management company / landlord who will have their approved engineers to contact.

Remember, a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels. If it's happening during the months you mention could trees be affecting the line of sight from the dish to the satellite?