Sky box red light comes on for a few seconds and then goes off and box will not work

[Robcm]

Why can I not just speak to a Sky engineer about this?

[Robcm]

I have tried every type of reboot known to man and the simple answer is the mini box is broken.

We pay £15 a month to get this sort of thing fixed quickly and we cannot get to a Sky employee to get a replacement box!

We are being treated like mugs!

[Chodley]

Why can't you get to a Sky employee? Once you go through "need more help" on the troubleshooting, you should get a phone number.

[Robcm · Accepted solution]

Thank you for your guidance. I have ordered a new box.