Sky box only playing live tv .. not recording or playback

[Jo661]

sky box only playing live tv ... won't record or play anything back just says there is a technical fault at this time ?? Please help 

[Addie15]

Hi there,  Jo661. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987]

We are still looking to help you @Jo661 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks