Sky box not working, switched off still not working left off overnight still not working

[Dominique14]

Sky box not working, unplugged switched on not working left off over night still not working trued again several times still not working

[oldfella]

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@Dominique14 wrote:

Sky box not working, unplugged switched on not working left off over night still not working trued again several times still not working

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Hi @Dominique14 

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

[lettice]

Try the recovery procedure on step 3 as desribed in this Sky help article;

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-equipment/sky-q-box-wont-turn-on...

[Dominique14]

Amber led won't change but thank you x

[oldfella]

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@Dominique14 wrote:

Amber led won't change but thank you x

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Hi @Dominique14 

Did you try pressing the amber led on the Q box?

[Dominique14]

I did press Amber led and it wouldn't change.

Have tried reboot and it's stuck trying 1 of 2 so I've just turned it all off. As need to be elsewhere so will try again later.

Thank you for your help