Sky box not working correctly,watching a movie and the screen goes blank for a few seconds then retu

[Brizer1]

Watching a movie or programme and the sky TV goes blank then after a few seconds it will start again where it left off 

[oldfella]

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@Brizer1 wrote:

Watching a movie or programme and the sky TV goes blank then after a few seconds it will start again where it left off 

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Hi @Brizer1 

Have you tried rebooting your Q box?

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.