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Discussion topic: Sky box not recording programmes properly or downloading. Reset harddrive. No different.

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This message was authored by Jan141 This message was authored by: Jan141

Sky box not recording programmes properly or downloading. Reset harddrive. No different.

Wouldn't play old recording. If trying to fast forward goes forward minute or two and jumps back to where started. Everything recorded last couple weeks not complete, software issue. Fails to download saying unable to. 

Reset harddrive. No different.

Takes a while to change channels.

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This message was authored by Laing1 This message was authored by: Laing1

Re: Sky box not recording programmes properly or downloading. Reset harddrive. No different.

Posted by a Superuser, not a Sky employee. Find out more

@Jan141 wrote:

Wouldn't play old recording. If trying to fast forward goes forward minute or two and jumps back to where started. Everything recorded last couple weeks not complete, software issue. Fails to download saying unable to. 

Reset harddrive. No different.

Takes a while to change channels.


@Jan141 you may need a new box if you look at the link below and scroll down there is an option to request a new box 

 

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky box not recording programmes properly or downloading. Reset harddrive. No different.

Posted by a Superuser, not a Sky employee. Find out more

@Jan141 

If you do end up needing a new box it'll probably be via a 'doorstep box swap' whereby DPD deliver a new box and take your faulty box away so remember to remove the viewing card from the old box before it disappears into the van. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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