@ShivviAran wrote:
We have tried to turn on our sky box and the light is staying red and won't turn on
Hi @ShivviAran
Have you tried pressing the Standby button (Amber led) on the front of the sky box.
If this turns the Sky box on
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Sky box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.
Failing this,
Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on
Ordering a new main Q box usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
