Sky box keeps disconnecting from the wifi and has to be reset

[Gemma52]

I have the same problem. Does anyone know the answer?

[Lady_Jaga]

So a few weeks ago I spent two hours talking to (a real person, not a bot) somebody at Sky who at first made me upgrade software (lovely hour where I had to be on the phone to somebody whilst the system was updating verery slowly and every now and again I had to say "still updating") but then Sky box immediately switched off and had to put the password again. So he finally put me through to TECHNICAL HELP and an actual engineer who talked me through the process (and took over my mobile phone!). He put both Sky Q and mini q box on the same frequency and connected to the same mesh router.  It worked and every now and again (once a month?) I still have to put in the password but it's really solved the issues. So call Technical Help. 

[PC721]

Hi , i have had this issue also ever since i chnaged to BT.......suspicious.  I have been with Sky for over 20 years and this is the last straw. I can live with the crazy costs if its a great service but its really not. I pay for a mini box that only works 20% of the time and now the skyQ box does not connect after 2 mins of connection. Very disappointed with Sky

[Colin_McK]

So many people having the same issues we are having. But no clear solution to fixing it...resigned to switching the WiFi box off and on daily

[Lauriver]

My husband recently spoke to Sky and they said to factory reset our BT hub. We haven't got round to it yet, but will give that a try. 

[SteveMo9]

Same issue for a few months now. Needs reset on a daily basis.

Really not good enough. Contract has ended and I'm delaying the renewal because of this.

[Chodley]

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@Lauriver wrote:

My husband recently spoke to Sky and they said to factory reset our BT hub. We haven't got round to it yet, but will give that a try. 

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Thrning off the smart wifi feature sometimes helps

[Paul-Lane]

I gave up, the system and service is awfeful and the costs are ridiculous.

I've dumped all SKY stuff for good.

Changed Internet to talk talk, who've been good, no issues, good speed and no massive price rises... yet.

Amazon Prime and freeview for TV.

Saved £180.00 a month.

[Chodley]

To be fair, Prime is probably the worst of the streaming services, which is fair as it's also the cheapest.

[LittleHank83]

Same thing started happening to my Sky Q box after I switched Internet provider to the faster (in my area) Virgin. Every other device in the house unaffected. It's a Sky problem, as is the recent Disney+ pixelating issues.

[Rory16]

Same problem. I have to reconnect on a daily basis. Any solutions. 

[DMSDARR]

I had my box replaced, check what they give you as the first one they tried to give me was clearly used, problem has not returned.

[Laing1]

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@DMSDARR wrote:

I had my box replaced, check what they give you as the first one they tried to give me was clearly used, problem has not returned.

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@DMSDARR the majority if not all Q boxes will be refurbished boxes now 

[Lady_Jaga]

I have Broadband with See the Light and TV with Sky. As STL did not cover the whole house, they advised me to get TP link deco Mesh wifi. That's when the issues started, I had to log in every day,  but we ended up with two networks. Explained previously that I called Sky, they fixed it to to be on the same frequencies but issues still happened, just less often.

In the end,  I connected Sky TV to the old (static)  WiFi network and the rest of our things are connected to the mesh, and all the issues with logging in stopped. 

[lanarkboy]

Connect your usb clean from router to main box. Engr came out said common issue. Never done it since.