Sky box is on . We have no signal . Have restarted as instructed . Box lights up to red with blue ci

[Johnheslop]

Sky box is lite up , now red . We have gone through on line instructions - the box briefly lit the blue circle and instructions appeared on screen but the box went back to red after not finishing process . 

[oldfella]

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@Johnheslop wrote:

Sky box is lite up , now red . We have gone through on line instructions - the box briefly lit the blue circle and instructions appeared on screen but the box went back to red after not finishing process . 

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Hi @Johnheslop 

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.