Sky box is frozen

[Wayneargue]

Our sky box is frozen we have turned it off and on etc but still nothing.

[oldfella]

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@Wayneargue wrote:

Our sky box is frozen we have turned it off and on etc but still nothing.

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Hi @Wayneargue 

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

[Wayneargue]

Hi @oldfella we just have the normal sky remote I did press the Q button on the (flashing blue) still nothing .

[MightyQuinn]

Hi @Wayneargue   The Q button is not the on/off switch. It is over to the right.

[oldfella]

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@Wayneargue wrote:

Hi @oldfella we just have the normal sky remote I did press the Q button on the (flashing blue) still nothing .

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As per my post @Wayneargue 

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on.... reset your Bluetooth remote as per my earlier post.

Failing this

Hi
Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on

Ordering a new Q box usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.

[Chodley]

If the Q light is continually flashing blue with no picture appearing it could have failed. (That light is not a button)

also worth holding down the standby button for 10 seconds to attempt a forced reboot.