Sky box going on standby

[maggie.lee]

The sky box keeps going on standby then turning back on. Done all the suggested fix problems but nothing works

[Laing1]

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@maggie.lee wrote:

The sky box keeps going on standby then turning back on. Done all the suggested fix problems but nothing works

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@maggie.lee You could try resetting the settings in the Q boxes hidden menu.
To enter the hidden menu press the home button and scroll down to settings but do not select settings.
With settings highlighted press 0 0 1 then select
Only Carry out the first Reset being Reset Settings as the others will wipe all recordings.
After the reset you will have to re-pair your remote assuming you are using a bluetooth remote by pressing 1 and 3 together on the remote

[maggie.lee]

I have completed this thank you but all my apps have disappeared how do I get them back 

[Laing1]

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@maggie.lee wrote:

I have completed this thank you but all my apps have disappeared how do I get them back 

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@maggie.lee Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

if that doesnt work

you could try refreshing the apps in the engineers menu

To enter the engineers menu do the follow
press the home button then scroll down to setting and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menu

scroll down to apps > refresh