Sky box faulty

[Violet+the+pilot]

My sky box has slowly got worse over the past few weeks where I have to switch it on and off at the wall as it won't turn on just using the remote or the button on the box. 

Whilst watching Tv the sky box/tv programme freezes and I can't do anything except for switch it off at the wall again. It is doing this every time I now watch tv. 

[oldfella]

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@Violet+the+pilot wrote:

My sky box has slowly got worse over the past few weeks where I have to switch it on and off at the wall as it won't turn on just using the remote or the button on the box. 

Whilst watching Tv the sky box/tv programme freezes and I can't do anything except for switch it off at the wall again. It is doing this every time I now watch tv. 

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Hi @Violet+the+pilot 

Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on
If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.

[Violet+the+pilot]

Thank yoh