01 Apr 2023 01:57 AM
My sky box has a life of its own! I was in between houses and it wasn't in use but just had dish installed in my home 2 weeks ago and Everything was fine. All my recordings were there and I could watch them. But randomly it deleted Absolutely everything older than from 5 days ago. Must add I only had about 5% of storage used. And just today I was watching a movie, paused it to put kettle on came back to movie playing and not from the paused moment either. Absolutely gutted. The whole reason I got sky in the first place is to do Exactly that!
Kept pausing it 15 times over and it would keep on playing after 3 seconds. Like it's possessed.
If I find now another program "play from begging" option is no longer there like it used to be. PLEASE HELP!!! Is my box faulty? Does it need replacing?
01 Apr 2023 03:55 PM
Posted by a Superuser, not a Sky employee. Find out more
@Marie777 wrote:
My sky box has a life of its own! I was in between houses and it wasn't in use but just had dish installed in my home 2 weeks ago and Everything was fine. All my recordings were there and I could watch them. But randomly it deleted Absolutely everything older than from 5 days ago. Must add I only had about 5% of storage used. And just today I was watching a movie, paused it to put kettle on came back to movie playing and not from the paused moment either. Absolutely gutted. The whole reason I got sky in the first place is to do Exactly that!
Kept pausing it 15 times over and it would keep on playing after 3 seconds. Like it's possessed.
If I find now another program "play from begging" option is no longer there like it used to be. PLEASE HELP!!! Is my box faulty? Does it need replacing?
@Marie777 The Sky box only allows for a maximum pause time of a total of 1 hour so if you are watching a film from live TV and pause it 4 times for 15 minutes each time then the 5th time it will not pause becuse you have used up your 1 hour if after watching the film you go back to live TV you will then be able topause live TV for up to another hour hope this makes sense
01 Apr 2023 04:46 PM
Posted by a Sky employeeHi Marie777
Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the blue bubble to start the conversation.
Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
03 Apr 2023 04:45 PM
Posted by a Sky employeeWe are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks
03 Apr 2023 08:52 PM
Hi
I really don't understand how this thing works. My "blue" chat bubble is actually red.. and I opened it twice and there's no one there to help.
04 Apr 2023 07:21 AM
Posted by a Superuser, not a Sky employee. Find out more
@Marie777 wrote:Hi
I really don't understand how this thing works. My "blue" chat bubble is actually red.. and I opened it twice and there's no one there to help.
Might be that you disn't do it inside the 48 hours so I've re-escalated it. Please check back inside that time limit.
04 Apr 2023 09:46 AM
Posted by a Sky employeeThanks for escalating this. We’ve sent another invite to chat.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 90 minutes
New Discussion