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Discussion topic: Sky box defaulting to Sky Broadband

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This message was authored by Lee53 This message was authored by: Lee53

Sky box defaulting to Sky Broadband

I have Sky Q and have done for a number of years.
Recently whenever I setup wifi network (via 2.4 or 5GHz access points) on my main box or mini box it works for 10 minutes then resets and connects to my very low signal Sky router. I have tried disabling the wifi on my Sky router and reconnecting to the access points and this again connects fine and then 10 minutes later stops working entirely. 
Are Sky Q boxes and Sky mini boxes hard coded to look for Sky routers or wifi? 
The Access points are bought specifially to boost the wifi signal from my sky broadband router (albeit different SSID)

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This message was authored by Chodley This message was authored by: Chodley

Re: Sky box defaulting to Sky Broadband

Posted by a Superuser, not a Sky employee. Find out more

Do the Access points advertise a different SSID ?

Lee53
Topic Author
This message was authored by Lee53 This message was authored by: Lee53

Re: Sky box defaulting to Sky Broadband

Yes, as detailed above

This message was authored by Chodley This message was authored by: Chodley

Re: Sky box defaulting to Sky Broadband

Posted by a Superuser, not a Sky employee. Find out more

I would try with matching SSIDs (and passcodes of course)

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky box defaulting to Sky Broadband

Posted by a Superuser, not a Sky employee. Find out more

@Lee53 wrote:

 
The Access points are bought specifially to boost the wifi signal from my sky broadband router (albeit different SSID)


If those aren't Sky hardware, Mini boxes won't stay connected to them.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Lee53
Topic Author
This message was authored by Lee53 This message was authored by: Lee53

Re: Sky box defaulting to Sky Broadband

This seems to the case and is essentially my question, why not? 
My Sky wifi is poor which is why I upgraded it, if I didn't have Sky Broadband at all would this mean it doesn't work on wireless? 

This message was authored by Laing1 This message was authored by: Laing1

Re: Sky box defaulting to Sky Broadband

Posted by a Superuser, not a Sky employee. Find out more

@Lee53 wrote:

This seems to the case and is essentially my question, why not? 
My Sky wifi is poor which is why I upgraded it, if I didn't have Sky Broadband at all would this mean it doesn't work on wireless? 


@Lee53 no in answer to your question when Sky is not your broadband provider the mini boxes connect to your main Q box by way of a mesh generated by the main Q box 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Lee53
Topic Author
This message was authored by Lee53 This message was authored by: Lee53

Re: Sky box defaulting to Sky Broadband

Again, back to my original question
Why, when I connect my main box to an alternate wifi, does it run for 10 minutes and then disconnect that and re-connect to my sky wifi

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky box defaulting to Sky Broadband

Posted by a Superuser, not a Sky employee. Find out more

@Lee53 wrote:

This seems to the case and is essentially my question, why not?

 


Because that's how they were designed and built back in 2014-15 for release in early 2016.

 

It's worth remembering that consumer use of WiFi (and particularly 'booster' hardware) was drastically less back then, and Q was a relatively early attempt at a standalone proprietary mesh solution originally intended to use built-in Powerline networking between the nodes to supplement wireless communication.

 

https://advanced-television.com/2016/01/26/airties-supercharges-sky-q-wi-fi-devices/ 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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