Sky box and mini not working properly and recordings gone

[ffttss620]

My  main sky box has lost its recordings and my mini box is not working at all although home page is on but no tv guide picture 

[ffttss620]

My sky boxes are not working technical fault came up on mini box also lost recordings

[oldfella]

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@ffttss620 wrote:

My  main sky box has lost its recordings and my mini box is not working at all although home page is on but no tv guide picture 

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Hi @ffttss620 

If you cannot make new recordings you possibly have a hard drive issue.

Work through the following link

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages
If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement. Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.