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Discussion topic: Sky been playing up for weeks, now won't work at all

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This message was authored by: GARRY28

Sky been playing up for weeks, now won't work at all

My sky has been playing up for weeks and now it's not working 

I need an engineer to visit

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This message was authored by: GD1

Re: Sky been playing up for weeks, now won't work at all

Posted by a Superuser, not a Sky employee. Find out more

@GARRY28  You won't get an engineer visit by posting here, no one on the community knows who you are or where you live.

 

Also it would be helpful to post what the exact issue is, any on screen messages?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: oldfella

Re: Sky been playing up for weeks, now won't work at all

Posted by a Superuser, not a Sky employee. Find out more

@GARRY28 wrote:

My sky has been playing up for weeks and now it's not working 

I need an engineer to visit


Then you need to contact Sky directly @GARRY28 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

 

Regarding your issue,

Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on


If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.

oldfella_0-1737146175825.png

 

This message was authored by: PandJ2020

Re: Sky been playing up for weeks, now won't work at all

Posted by a Superuser, not a Sky employee. Find out more

@GARRY28 wrote:

My sky has been playing up for weeks and now it's not working 


It may help if you explain what 'not working' is?

 


I need an engineer to visit


...we're other customers here so cannot arrange that.  Give Sky a call (but see if we can advise first by expanding).

I am just another Sky customer and my views are my own even if you don't like the answers
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