Sky are rubbish

[Mickeyz]

I've spent nearly 4 hours in sky chat hell. I need a new Sky Q box as mine is broken. One has been dispatched to an address I told them was wrong, but they still sent it. I'm still paying for a service I can't use, 9 days after my first contact.  Can a human from Sky see this? 

[MightyQuinn]

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@Mickeyz wrote:

Can a human from Sky see this? 

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Hi @Mickeyz   Nope, please see Welcome below for information about this community. Are you saying that the box was not sent to the account address?

[Daniel0210]

@Mickeyz 
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

What have Sky said / done about a box being sent to an incorrect address? This will be via a 'doorstep box swap', so when the address problem is sorted remember to remove the viewing card from the faulty box before it disappears into the back of the couriers van and accept any new power cable DPD deliver with the replacement box in case it's different to the one you have.

[Mickeyz]

It's really too long and boring to explain. What I really need is a number where I can speak to a human. Does that still exist?

[Daniel0210 · Accepted solution]

@Mickeyz 
These are the current methods for contacting Sky, and some will be more appropriate than others …

🟧 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟧online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟧Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟧Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟩Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of any link is showing the correct flag and change if required. The Sky Ireland phone lines have different operating hours to the UK and are closed at a weekend.

[Mickeyz]

Thank you