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Discussion topic: Sky a box says there’s a problem with my disk drive

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This message was authored by: Donna19751

Message posted on ‎09 Nov 2024 03:52 PM

Sky a box says there’s a problem with my disk drive

Hi I can't access any recordings , using remote but won't even change channels. Tried switching off at the wall but doesn't do anything. Been like this for the last few days says there's a problem with my disk drive and may need a new box 

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This message was authored by: Daniel0210

Message posted on ‎09 Nov 2024 04:05 PM - last edited: ‎09 Nov 2024 04:06 PM

Re: Sky a box says there’s a problem with my disk drive

Posted by a Superuser, not a Sky employee. Find out more

@Donna19751 

Have a look on this link as it should lead to a replacement box if needed

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

 

If Sky do a 'doorstep box swap' remember to take your viewing card out of the faulty box. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
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Sky customer since 2001
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