Sky a box goes on and off intermittently

[Peteqqqq]

Brand new sky a box today and the screen keeps going off for about half a second intermittently. This box runs the power through a little transformer.  The last box didn't and we never had any problems. Is this a known issue?

[Greenfingers001]

Hi there @Peteqqqq , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147