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Discussion topic: Sky TV unstable & Sky Mini Box won't connect to Sky Q

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This message was authored by CBao This message was authored by: CBao

Sky TV unstable & Sky Mini Box won't connect to Sky Q

I have BT Broadband with Sky router directly connected into the BT Router.  Sky Q Box in lounge and Sky Mini Box directly above in Main Bedroom.  There is also a Sky booster box in Main Bedroom.  We have had these boxes several years.  

The Problem.  In the last week the reception has been unstable e.g. suddenly freezing, messages saying 'there is a problem with this channel try later', unable to access recorded programs.  Also the Mini Box upstairs keeps dropping off the Sky network and won't connect even though I place the Sky Booster right next to it - with the Booster showing full connection.  Help - I'm so frustrated with rebooting and rebooting as directed and still having problems that I'm now considering giving up my contract - we have been using I-Player, TNT, and others which are much more stable in the meantime.  

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This message was authored by Addie15 This message was authored by: Addie15

Re: Sky TV unstable & Sky Mini Box won't connect to Sky Q

Posted by a Sky employee

Hi there, @CBao. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Sky TV unstable & Sky Mini Box won't connect to Sky Q

Posted by a Sky employee

We are still looking to help you @CBao . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
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