@mollyannivy wrote:
I have sky broadband and sky TV but I cannot get the TV to connect to the wifi. I've tried everything on the help pages. When we click reset it will reset and then when we click continue to confirm connecting to a new broadband it does not let us click this button (nothing happens).
Hi @mollyannivy
First reset your broadband router.
On Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
On Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
If you still have issues with the remote during the setup press and hold 7 & 9 on the remote until it's led flashes four times.
This will set the remote to infrared mode which will work all Q boxes in line of site.
Reboot the Q box and then see if the remote will then let you complete the Network reset above.
Remember to point the remote directly at the Q box while it it in infrared mode
If you can get the Q working then re pair the remote by pressing 1 & 3 and following onscreen instructions.
