Sky TV isn’t working. It’s saying satellite signal problem been like this for four days on and off b

[CarrieGlenn]

Sky TV isn't working saying there's a satellite signal problem screen is black and most channels is flicking on and off on some channels but mostly not working at all saying satellite signal problem

[Daniel0210]

@CarrieGlenn 
Firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels. If you’re on a communal dish you may initially need to liaise with your landlord or building management company.

[PandJ2020]

https://www.sky.com/help/articles/sky-tv-no-satellite-signal

[Leburq]

Same issue with some of the channels. What can I do?

[Daniel0210]

@Leburq 

Already answered above. 

[laineyx]

If the obstruction cannot be removed, what options do we have for restoring signal/connection?

[Daniel0210]

@laineyx 

What obstruction? 

[laineyx]

Trees that don't belong to us have grown tall into the path of the signal. The tree will only grown taller and we cannot trim them so wanted to know what alternatives there are to a dish

[andrew+purcell]

Somethings goin on its been like this all week mainly after 11 pm.it keeps stopping and  its un watchable .then fine next day,whats goin on  

[Daniel0210]

@laineyx 

If there isn't an alternative position for placement of the dish then for staying with Sky you'll need to consider Sky Glass or Stream if your Broadband is up to the task but research both first as it's totally different to Q. 

[Sally400]

TV channels are not working, they sometimes come on briefly then get a blank screen saying 

This channel is currently effected by a problem with your satellite signal

[PandJ2020]

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@Sally400 wrote:

TV channels are not working, they sometimes come on briefly then get a blank screen saying 

This channel is currently effected by a problem with your satellite signal

---

See post #3

[laineyx]

Sky engineer came out and confirmed that trees had grown into the line of sight of the dish and degraded the signal. Fortunately it was possible to move the dish up approx one foot higher and along the wall about 6 feet where there was a decent signal so the signal issue has gone away now 😊