Sky TV box

[Daniel0210]

@Niria 

Can I just clarify that in the 5 months you haven't used the box you've kept up to dates with your payments to Sky ? 

[Niria]

I pay by direct debit everything is been paid

[Invisiblename]

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@Niria wrote:

It is still not working I have not been watching TV for 5 months I go to Manchester Andale to book an engineer 

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Do you mean you've tried all that @oldfella suggested and it's still not working?

[Niria]

Yes, I have done it

[Daniel0210]

@Niria 

Do you mind me asking why you haven't watched TV via the Sky Q box for 5 months and also how has the box been left over this extended period ie; switched on / on standby / switched off at the plug? 

[Niria]

Switched off at the plug, he said I had to connect by my self. When I went to view it was stuck or no signal 

[Daniel0210]

@Niria 

That won't have helped. It will have missed vital updates including two software updates (mine were in November and February).

[Invisiblename]

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@Niria wrote:

Switched off at the plug, he said I had to connect by my self. When I went to view it was stuck or no signal 

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Hang on, are you saying that you are getting a 'No Signal' message on the tv screen?

[Daniel0210]

@Niria 
If a message is displaying ”No signal” it tends to be from your TV (in which case check the HDMI cable between the Sky Q box and your TV).

Any “no satellite signal” message relates to your Sky box.

[Niria]

Thank you, for today will contact the customer service bye

[Daniel0210]

@Niria 

Have you tried to advice in the last post regarding checking the cables?

[Niria]

I have done that many times

[oldfella]

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@Niria wrote:

I have done that many times

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Hi @Niria 

Have you been through the following link?
https://www.sky.com/help/articles/sky-q-box-wont-turn-on
If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement. Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.