Sky Sports+ stream cut off during EFL game this evening - why?

[TerriersFan]

I was watching Peterborough vs Huddersfield on my Sky Q box.

All was good until the board went up indicating five extra minutes to be played, and then the screen went blue with the message 'Coverage will commence shortly".

What?!!!!

The game never came back, leaving me biting my fingernails.

I checked the other streamed games, and they all had the same issue.

Why?

And - is this going to be irregular problem?

[RetroDave]

Looks like it happened on all matches! Not a good start is it! 

Sky need to acknowledge this error as this is not the way to do things 👎👎👎

[359]

Sky sports + stopped working at 90 minutes  so couldn't watch the end of end of any of the game 

[Daniel0210]

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@RetroDave wrote:

Sky need to acknowledge this error 

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@RetroDave 

They are obviously aware hence the message appearing on the screen. 

[TerriersFan]

No, I think that the on-screen message applied to a stream that might have been due to follow on after the match.

But I could be wrong.

Either way, I hope that Sky actually ARE aware of this issue.

It's not like they have to put another bob in the meter!

[JohnW111]

Same with Bristol Rovers v Northampton, but that made everyone miss a goal. Not good enough.

[TerriersFan]

Who do we need to tag into this conversation to get someone with some clout involved?

[DarrenLk]

terrible start to the much publicised channel.

[IsThisNameOK]

Same with Exeter match on Android Sky Sports app.

Was fine up to full time then displayed the "coverage will commence shortly* message meaning we missed extra time.

[DarrenLk]

Same thing happened in the exeter v rotherham match i was watching and many others per social media comments.

then sky scheduled 15 minutes highlights packages of each game on 402 - a great idea in theory as you can build your own match of the day by recording the highlights of the best games. BUT i recorded leeds v portsmouth only to get highlights of oxford v norwich. 

i also would like the full games to remain available for a few days afterwards so people who go to games can rewatch it later or watch another game in full, since the red button games cant be recorded, but it looks like thats not going to be available. 

 terrible start to the much publicised channel

[Jtaylor66]

As all of the above 

why has there been no replies from sky 

I have just joined this "sky community " and one of the instructions I read was to have a reply within 2 hours

I think everyone wants to know that the next offering on this " breakthrough " and " much advertised " new streaming channel will not stop at 90 minutes. 
We await a possible response..??? 

[Daniel0210]

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@Jtaylor66 wrote:

why has there been no replies from sky 

I have just joined this "sky community " and one of the instructions I read was to have a reply within 2 hours

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@Jtaylor66 

That refers to a potential reply from other customers not a reply from Sky staff. 

[Krushdovers+dozer]

Not good enough is it. 

[Jtaylor66]

So slightly pointless phrase then....

[Daniel0210]

@Jtaylor66 

At the top of the Sky Q page is the following

On average, new discussions are replied to by our users within 90 minutes