Sky Sports Complete Package does not include HD sports channels

[legin1969]

Hi, my sky Q was installed today.

My package included Sky Signature and Sports Complete Package,

I noticed that the Skysports HD channels were not working with a message that it required an separate subscription.

I am confused and a little disappointed as the Sky Sports complete package's whats included reads that it does include HD sports channels.

https://www.sky.com/shop/choose/build/package?irct=tv-bns-roi-tv-byob-deal-card-buytv

Please advise if I was misled by the contents of the Sports complete package?

[oldfella]

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@legin1969 wrote:

Hi, my sky Q was installed today.

My package included Sky Signature and Sports Complete Package,

I noticed that the Skysports HD channels were not working with a message that it required an separate subscription.

I am confused and a little disappointed as the Sky Sports complete package's whats included reads that it does include HD sports channels.

https://www.sky.com/shop/choose/build/package?irct=tv-bns-roi-tv-byob-deal-card-buytv

Please advise if I was misled by the contents of the Sports complete package?

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All Sky Sports are in HD as Standard @legin1969 

However you will find that the Sports HD pack is shown separate on your account.

It may be that there is an issue on your account.

I will shortly Escalate. Your post to Sky

[legin1969]

Hi, 

I can watch for example, SkyPL but not SkyPLHD which says extra subscription is required

This tells me that their are 2 different resolution for the channels

[oldfella]

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@legin1969 wrote:

Hi, 

I can watch for example, SkyPL but not SkyPLHD which says extra subscription is required

This tells me that their are 2 different resolution for the channels

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Hi @legin1969 

I can assure you that  all. Sky Sports in the Sports packs are available in HD as standard.

SD options available as a choice if anyone wants to use them.

Edit

As it would appear you are in the ROI it may be different.

As I previously said I will shortly escalate your issue to Sky.

Edit

I have now escalated your post to Sky.
You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
The link below explains how the escalation process works

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147?.

[legin1969]

thank you

[nigea99]

hi @legin1969 

Are you in the UK or Ireland 

As I think that in Ireland HD sports is still a separate add on

[legin1969]

Hi, I am in Ireland

[Ecosse]

Looks like it's an add-on.

[nigea99]

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@legin1969 wrote:

Hi, I am in Ireland

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hi @legin1969 

Although things may have changed, I think you probably have to pay for an optional HD Sports pack in Ireland, I am afraid

[legin1969]

@oldfella Kindly said that he would escalate, so let's see if Sky confirms that ROI needs separate subscription

Thanks for the prompt replies

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to legin1969.

[legin1969]

Hi, I was chatting to the Sky Expert and our chat times out and now I cannot recover the chat history so have not received an answer yet 

[Laing1]

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@legin1969 wrote:

Hi, I was chatting to the Sky Expert and our chat times out and now I cannot recover the chat history so have not received an answer yet 

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@legin1969 I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to legin1969.

[Username+11111111]

Having the same issue. No HD in ROI but paying for full sports package. Was this resolved?