Sky Qbox picture freezes

[Malvern+Michael]

When watching sky the picture sometimes freezes and if i pause live program it won't restart, any ideas please

[Laing1]

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@Malvern+Michael wrote:

When watching sky the picture sometimes freezes and if i pause live program it won't restart, any ideas please

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@Malvern+Michael Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

[Malvern+Michael]

Yes thanks I have tried it twice but sadly no change

[Laing1]

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@Malvern+Michael wrote:

Yes thanks I have tried it twice but sadly no change

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@Malvern+Michael You could try resetting the settings in the Q boxes hidden menu.
To enter the hidden menu press the home button and scroll down to settings but do not select settings.
With settings highlighted press 0 0 1
Only Carry out the first Reset being Reset Settings as the others will wipe all recordings.
After the reset you will have to re-pair your remote assuming you are using a bluetooth remote by pressing 1 and 3 together on the remote