Sky Q?

[Jb559]

I have Sky Essential package with a Puck. I dont like recordings going to Playlist and I want the old Sky box i think its a Sky Q. I am within my cooling off period still as I am a new customer. Do i need to upgrade to get Sky Q is it more expensive and how do i upgrade 

[Mark39]

@Jb559 you'll need to call Sky to invoke your right to cancel during your cooling off period, so I'd suggest getting a price for switching to Sky Q at the same time.

[nigea99]

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@Jb559 wrote:

I have Sky Essential package with a Puck. I dont like recordings going to Playlist and I want the old Sky box i think its a Sky Q. I am within my cooling off period still as I am a new customer. Do i need to upgrade to get Sky Q is it more expensive and how do i upgrade 

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hi @Jb559 

You should note that Essential TV that you have on SKY Stream is not available with SKY Q. 

SKY Q Essentials does not contain SKY Atlantic nor Netflix - it is just the Free to Air channels with pause/record & we do not think it is available anymore  to new customers 

Thus you would probably need SKY signature (which itself does not include Netflix - although often bundled together) & needless to say more expensive than what you are currently paying

[Mark39]

Hi @nigea99 think you may have intended to tag jb559 🙂

[nigea99]

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@Mark39 wrote:

Hi @nigea99 think you may have intended to tag jb559 🙂

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Thanks

Rectified - not had my coffee yet 🙂