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Discussion topic: Sky Q

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Avatar for Jane+Hoskins
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This message was authored by: Jane+Hoskins

Message posted on ‎17 Dec 2023 12:38 PM

Sky Q

We had Sky Q fitted last week. The mini box does not work

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Avatar for PandJ2020
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Superuser
This message was authored by: PandJ2020

Message posted on ‎17 Dec 2023 01:09 PM

Re: Sky Q

Posted by a Superuser, not a Sky employee. Find out more
@Jane+Hoskins wrote:

The mini box does not work

Did it 'work'?

 

What does 'does not work' mean, specifically?  Won't power on, won't connect...?

I am just another Sky customer and my views are my own even if you don't like the answers
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Avatar for Laing1
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This message was authored by: Laing1

Message posted on ‎17 Dec 2023 02:02 PM

Re: Sky Q

Posted by a Superuser, not a Sky employee. Find out more
@Jane+Hoskins wrote:

We had Sky Q fitted last week. The mini box does not work

@Jane+Hoskins Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

rebooting the mini box 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
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