Sky Q

[westy1111]

Hi I subscribe to HD and UHD but when I try to watch sky crime HD the screen turns blue and I get subscribe/upgrade message? On main box and mini?

[Mr+Flibbles+86 · Accepted solution]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Update - Spoken to @westy1111 after some checks and signal resend, customers channels are now realigned 🙂