Sky Q won’t turn on and shows HDCP error.

[br6]

Ever since I've upgraded to Sky Q, I've had issues with turning it on. Sometimes, it doesn't even turn on and the fans get loud on the box and the Q is illuminated blue and spinning. Then when it does turn on unpredictabley, it shows an error message. 

"This screen does not support HDCP.

Try reconnecting your HDMI cable, or use a different screen". I've tried everything, multiple different HDMIs. And I can't keep turning it off and on, any help would be great, thanks.

 

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Chodley]

Is this an LG? Is the software on it updated?

[br6]

Yes. Software all updated.

[Playa1Gamer]

Hi any luck I'm having same problem when you trun on sky q box error comes up then goes away after few seconds I have lg G4 oled 

[Addie15]

Hi there, @Playa1Gamer. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[br6]

Yeah, I have the same Tv. Still getting the same issues. How about you? 

[Playa1Gamer]

Hi I will let you know once I have received my new hdmi cable 

[br6]

Thanks. 

[Playa1Gamer]

@br6  Haven't seen the HDCP error for a week now but only works in 8bit even though lg g4 is a 10bit panel oled 

 

 

[Bob73]

Ive started getting this on my LG C3  and sky Q only in the past few days, latest software on the TV 23.20.61

Tried different hdmi cables, stil the same.