Sky Q won’t connect to wifi

[Pdcrang06]

Sky Q box will not connect to the Wi-Fi, can only connect using wired connection. Have been sent a new Sky Q box but still won't connect. Any thoughts on how to fix? Thanks 

[Lisa-P1987]

Hi there @Pdcrang06  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you @Pdcrang06 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks