Sky Q won’t connect anymore to our broadband even though the broadband is working and been no change

[DerekB60]

I have explained the issue.

have re/ entered password but still won't recognise 

[Addie15]

Hi there, DerekB60. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.