Sky Q wired connection to new white hub dropping out

[aplcomms]

For many years I have had a black router connected by wired ethernet cable to the Sky Q box at the far end of my home.

I was recently advised that I should have the new white sky hub to provide greater wifi coverage in my home.  There were no issues previously.

I received the white hub and configured it to have same SSID as the earier one.

When I connected the Sky Q box to it, the Network Connection repeatedly connected and disconnected making it impossible to have any streaming or for our mobile devices to connect to the internet via the Sky Q box in the front room.

I have tried resetting and powering down and up and nothing seems to work - except for re-using the black hub/router.

Are there any known issues with the white hub/router that prevent the wired connection operating?

I am shortly getting FTTP installed so will the black hub/router work OK for me? 

[lettice]

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@aplcomms wrote:

I am shortly getting FTTP installed so will the black hub/router work OK for me? 

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If your black router is the sr203, then yes it will work fine with Sky fibre.

I used the Sr203 previously with Sky Q on my Sky Ultrafast + (500Mbps) and from Feb this year with my Sky Stream.
Had no issues, all my previous Sky Q main and mini and now my two Sky Stream pucks run on wifi. 

@Chrisee 

Any ideas on why this Sky max hub may be connecting to Sky Q? 

[Chodley]

Try putting a 100Mb switch between the router and Q.

[Chrisee]

@aplcomms if your Q box can be hardwired turn iff its WiFi as I suspect part of the problem is that you have the same SSID for both the new hub6 and the wifi hot spot the Q box is broadcasting. The hotspot no longer can be used to connect third party devices and can inly be used by Sky Q mini boxes. If you need to connect Q minis either change the SSID on the new hub or reset the network on the Q box.

[aplcomms]

I have a rather long bungalow and the router and Q boxes are at diagonally opposite ends.  I need an access point with same SSID at both locations.

[Chodley]

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@Chrisee wrote:

@aplcomms if your Q box can be hardwired turn iff its WiFi as I suspect part of the problem is that you have the same SSID for both the new hub6 and the wifi hot spot the Q box is broadcasting. The hotspot no longer can be used to connect third party devices and can inly be used by Sky Q mini boxes. If you need to connect Q minis either change the SSID on the new hub or reset the network on the Q box.

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Are you saying the hotspot feature doesn't work any more?

[aplcomms]

I'm saying that the wired connection is unstable and is up and down every 30 seconds or so.

That means the Sky Q box does not communicate with the streaming services and the mobile devices are unable to connect to the router via that Q box access points. 

[Chodley]

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@aplcomms wrote:

I'm saying that the wired connection is unstable and is up and down every 30 seconds or so.

That means the Sky Q box does not communicate with the streaming services and the mobile devices are unable to connect to the router via that Q box access points. 

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I was asking Chrisee, sorry if that wasn't clear.

[aplcomms]

I have tried the white router with the sky Q box using a direct connection and it would not connect.

I connected via an old Cisco 2960 S1 switch that might be 100Mb/s and it was better but kept losing internet connection.

I have resorted the the black hub and sky Q box over direct connection and that is stable.  Do I need to have an upgraded Q box?

I am using a straight through ethernet cable.  Would a Cross-over cable be better?

[Chodley]

No a crossover cable would not help. Even if the ports were not auto-sensing you don't use crossovers between devices and switches/routers.

[aplcomms]

I downloaded the latest software to the Sky Q box and it then started working OK..  I have had the FTTP installed and all is working OK.

When looking at the Sky Hub Ethernet port status I find that the connection to the 2TB UHD Sky Q box is at 100Mb/s and not 1000Mb/s.

Would I need an upgrade to the Sky Q box for it to work at 1000Mb/s?

[Chodley]

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@aplcomms wrote:

I downloaded the latest software to the Sky Q box and it then started working OK..  I have had the FTTP installed and all is working OK.

When looking at the Sky Hub Ethernet port status I find that the connection to the 2TB UHD Sky Q box is at 100Mb/s and not 1000Mb/s.

Would I need an upgrade to the Sky Q box for it to work at 1000Mb/s?

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Glad it's working better. You don't need 1000Mb to the Q box. Sky never downloads at anything close to that speed, even on the v3 boxes which have Gigabit adapters.

I assume you're not using the cisco switch any more?

[aplcomms · Accepted solution]

I'm using an 8 port tp-lint gigabit switch that has no fan!

[Chodley]

You probably have a v2 box then which only has a 100Mb port afaik. But it doesn't make any difference really. You need about 20Mb to download UHD stuff at playback speed.

[aplcomms]

The Sky Q box specifications says Ethernet port is 10/100/1000Mb/s.  But it does not say what version of box that refers to.