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Discussion topic: Sky Q will not stay connected to internet

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This message was authored by: HonorM

Sky Q will not stay connected to internet

Sky Q box will not stay connected to Internet.  All other applicances are connected to the internet and working.  No matter how many times I reset the router it does not work.  So no conncetion means all sky mini boxes do not work either!!  Any suggestions on how too solve this? Clearly sky issue! 

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This message was authored by: PandJ2020

Re: Sky Q will not stay connected to internet

Posted by a Superuser, not a Sky employee. Find out more

@HonorM wrote:

 Clearly sky issue! 


Not always.  An Internet provider recently updated the firmware on their routers which caused Q boxes to fail to connect.  (It worked again when rolled back)

 

But you've not given anything to go on - not even who your ISP is.

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: HonorM

Re: Sky Q will not stay connected to internet

@PandJ2020 the Router is virgin, and I've reset everything but it still will not stay connected. reset all boxes as per Sky help guide and virgin router.  Still not rectified and unable to use 2x mini boxes 🤬

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