Sky Q will not connect to the internet

[iPad1douglasg]

All of a sudden tonight Sky Q box does not connect to the internet. Been connected for years.

Rebooted Sky Q and broadband router multiple times.

Changed cat6 ethernet patch cable.

Changed router port.

Over 50 other devices wired or wireless are connected working fine in the house.

Tried wireless on Sky Q, did not work. Been wired for years.

Suspect something Sky backend network wise is broken.

[Lisa-P1987]

Hi there @iPad1douglasg , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147