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Discussion topic: Sky Q when i turn it on just a black screen

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JohnBell1
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Sky Q when i turn it on just a black screen

‎06 Mar 2024 08:34 PM

tried to unplug it and left for 5 minutes checked all leads and tried home1080home. Just left with a black screen no sound or anything 

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Chodley
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Superuser
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Re: Sky Q when i turn it on just a black screen

‎06 Mar 2024 09:18 PM - last edited: ‎06 Mar 2024 09:18 PM

Posted by a Superuser, not a Sky employee. Find out more

Tried another cable?

 

Box might be faulty

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popacatapetal
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Re: Sky Q when i turn it on just a black screen

‎07 Mar 2024 10:38 AM

Are you sure that the TV itself is powered on?

Try switching the TV on first using its own remote.

Then switch on the Sky q box with the Sky remote.

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twilight+princess
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Re: Sky Q when i turn it on just a black screen

‎08 Mar 2024 12:43 PM

When you unplugged the box & connected it again did you see the Sky startup screen?
Is the TV on the correct HDMI output channel?
Have you changed the HDMI cable?

Virginia.
Diamond Sky VIP member.
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