Sky Q viewing card

[Cust666]

Hi. I keep getting a message to insert card with the chip up. It is up. Removed several times. Rang Sky and they rebooted their end saying to give the box 15 minutes to sort. Still getting same message and cannot access recordings, apps, etc. Any clues please? TIA

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Quoman7]

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@Cust666 wrote:

Hi. I keep getting a message to insert card with the chip up. It is up. Removed several times. Rang Sky and they rebooted their end saying to give the box 15 minutes to sort. Still getting same message and cannot access recordings, apps, etc. Any clues please? TIA

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Hi @Cust666 Try rebooting your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

[Cust666]

Sky are a joke! If they send new viewing card ALL tv services suspended immediately until card received in the post. Ridiculous!! Time to switch I reckon

[Lisa-P1987]

Thanks for chatting to us Cust666. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks