Sky Q turning TV off after pause / ffw

[kanny]

@maggiemay49  I dont have a sound bar 

[kanny]

@aarondowds Yes did this 

[Chodley]

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@maggiemay49 wrote:

I found the problem the home cinema system.  I removed the home cinema from the setup and everything worked fine. I presumed the fault was with the audio through Sky Q into home cinema.  After a few trial and error settings eventually found the one that worked for me. 

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Why did you connect the Q to the ARC port on the TV? That should have the AV amp plugged into it because ARC lets the TV send audio back out (as well as audio+video in), and the Q either into another socket or (usually better) into the amp if it has a spare socket. No need for optical.

[Anonymous]

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@kanny wrote:

@Anonymous haven't got a sound bar just LG tv, not sure how it's wired up because I can't pull unit out by myself but it's been ok for 2 years since I bought the tv, only started with this problem this week 

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Go back to the 'Audio Visual' settings page and try turning 'HDMI Control' to 'Off'.

When you changed the sound setting to 'Normal' did you remember to 'Save' the changes?

[kanny]

@Anonymous @Just tried this, seems to have improved problem slightly as now it's not turning tv off every time I fast forward just about every 4th time, however the tv is making a kind of juddering sound just before it turns off 

[Anonymous]

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@kanny wrote:

@Anonymous @Just tried this, seems to have improved problem slightly as now it's not turning tv off every time I fast forward just about every 4th time, however the tv is making a kind of juddering sound just before it turns off 

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You'd have to look at the LG settings I think, I don't have one myself but look at the options for audio and HDMI control if there is any.

Is the TV fully up to date software wise?

[kanny]

@Anonymous @yes all up to date. Tried all the settings on the TV. Thanks for trying to help 

[Anonymous]

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@kanny wrote:

@Anonymous @yes all up to date. Tried all the settings on the TV. Thanks for trying to help 

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No problem.

We did have a LG 43" but gave it to the son when we upgraded to a 50" Sony and at one time it was turning itself on at night which I tracked down to the HDMI control from the (then) Sky HD box. I was suspecting ghosts at one point.

Have you tried a different HDMI port on the TV? If it's on HDMI with Arc control for instance perhaps try a different one? Maybe a different HDMI lead as they're not all equal annoyingly.

[Chodley]

The C in ARC doesn't stand for control, it's "audio return channel". No one should be plugging any source other than an AV amp or soundbar into that.

The second C in CEC does stand for control. That's what turns the TV on or off under the insistence of a Sky box or other connected device. And usually all the inputs are CEC compatible although for some bizarre reason all the manufacturers brand it differently with silly sci-fi names.

[aarondowds]

Yes use the LG remote to do it

[aarondowds]

Mines in sky q 1gb hdmi to tv

[Chodley]

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@aarondowds wrote:

Mines in sky q 1gb hdmi to tv

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Sorry, what's this in response to? The forum software doesn't thread discussions and unless you hit the little " button to quote the person you're reply to, or tag them with @ then it's hard to figure out the context of your reply.

[maggiemay49]

It worked for me. So if it ain't broke don't fix it.

[Chodley]

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@maggiemay49 wrote:

It worked for me. So if it ain't broke don't fix it.

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Except that you had to remove your home cinema? How is that not "broke"?

Basically that's what should be plugged into the ARC socket. That's the whole point of ARC.

[maggiemay49]

Home cinema is part of the setup and all now works fine. After all criticism from others and only try to help. I'm done....