Sky Q turning TV off after pause / ffw

[maggiemay49]

In Sky Q audio settings I changed to these. It cured my problems. Don't know if will solve all problems but worth a try.

[aarondowds]

Did u also have the same issue & this resolved your issue

[kanny]

Just tried that, hasn't resolved the issue unfortunately 

[aarondowds]

i reset the tv remote by pressing the power button & volume down at the same time although this took the sky remote off, reset the sky remote eventually then the tv remote not working, finally got them both back on so I will let you know if this works

[aarondowds]

i cant even seem to get onto these settings, doesnt show that on mine for some reason

[maggiemay49]

On Sky Q box :

Home scroll to , Settings, Set up, Audio Visual, then as per previous screen shot.

TV conected to Sky Q via ARC  HDMI cable and Sky Q box to home cinema via Digital Audio Output Optical Cable. Home cineam to TV via HDMI to source HDMI source 2 on TV.

This cured the problem for me, not sure if it would work for everyone but all works fine now.

[aarondowds]

I tried something different before this & has been working so far

[aarondowds]

Kanny definitely try the remote resetting. So u need to remove the remote altogether. Will remove TV & sky q remotes but since I done it it seems to have stopped. Fingers crossed it lasts.

[kanny]

Just reset them, still doing it 😢

[aarondowds]

did you reset by pressing power & volume down buttons until lg sign comes up on tv,  takes about 10 secs, this will reset thetv  remote completely, means you then have to reset the sky remote after it as it will only have removed it

[Chodley]

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@aarondowds wrote:

did you reset by pressing power & volume down buttons until lg sign comes up on tv,  takes about 10 secs, this will reset thetv  remote completely, means you then have to reset the sky remote after it as it will only have removed it

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Is that first step on the LG remote?

[maggiemay49]

I found the problem the home cinema system.  I removed the home cinema from the setup and everything worked fine. I presumed the fault was with the audio through Sky Q into home cinema.  After a few trial and error settings eventually found the one that worked for me. 

[Anonymous]

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@kanny wrote:

Just reset them, still doing it 😢

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What exactly is your setup including how everything is wired?

[kanny]

Yes did this

[kanny]

@Anonymous haven't got a sound bar just LG tv, not sure how it's wired up because I can't pull unit out by myself but it's been ok for 2 years since I bought the tv, only started with this problem this week