0

Discussion topic: Sky Q ….taking ages to change channels

Reply
This message was authored by TomQless This message was authored by: TomQless

Sky Q ….taking ages to change channels

It can take 5 seconds to change a channel on my Sky Q box

 

Reply

All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky Q ….taking ages to change channels

Posted by a Superuser, not a Sky employee. Find out more

@TomQless 

What have you tried? Have you rebooted the Sky Q box? 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by oldfella This message was authored by: oldfella

Re: Sky Q ….taking ages to change channels

Posted by a Superuser, not a Sky employee. Find out more

@TomQless wrote:

It can take 5 seconds to change a channel on my Sky Q box

 


Hi @TomQless 


Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

This message was authored by GemS2020 This message was authored by: GemS2020

Re: Sky Q ….taking ages to change channels

I have the same, last night a rebooted, reset and still no joy. Anymore recommendations thanks

 

This message was authored by Frances9 This message was authored by: Frances9

Re: Sky Q ….taking ages to change channels

Thankyou for your post. It has resolved issues I was having

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion