Sky Q subtitles not showing when on

[Ernie2]

Hi all

am hard of hearing so subtitles really important.

i can get them on my terrestrial source (LG tv supports) and Netflix (through sky package) but not on anything else sky.

says subtitles are 'on' but none show.

thats any sky offering or bbc etc through sky.

have reset/recycled etc but no joy.

please help!

[Addie15]

Hi there, @Ernie2. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987]

We are still looking to help you @Ernie2 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks