1

This discussion topic has been answered Discussion topic: Sky Q stuck on home page

Reply
This message was authored by: Mair

Sky Q stuck on home page

Home page comes up, but unable to make programme selections on the remote. Remote works for volume and on off, but can't get past the main screen at all. Have updated software, turned all services off etc., but same issue remains.

Best Answers
This message was authored by: MightyQuinn Answer

Re: Sky Q stuck on home page

Posted by a Superuser, not a Sky employee. Find out more

Hi @Mair   I would try converting your remote to IR only (line of sight). Hold down 4 & 6 until the remote LED flashes 4 times. If that works you can re-pair the remote by holding down 1 & 3 and follow the on-screen instructions.

View this Answer within the discussion

Did this answer not help you?

Reply

All Replies

This message was authored by: MightyQuinn Answer

Re: Sky Q stuck on home page

Posted by a Superuser, not a Sky employee. Find out more

Hi @Mair   I would try converting your remote to IR only (line of sight). Hold down 4 & 6 until the remote LED flashes 4 times. If that works you can re-pair the remote by holding down 1 & 3 and follow the on-screen instructions.

Did this answer not help you?

Reply