Sky Q stopped connecting to router and wifi

[problems23]

We have had the sky Q box for over 4 years, nothing has changed, but it has lost connection with the wifi.

It used to disconnect with the router every now and then, but using the network reset in settings would work.

However today it just isnt working. I have spent over two hours trying to use all the previous suggestions on the forum.

Have tried so far, 

using the wps buttons on both,

switching off and rebooting sky Q

switching off and rebooting router

using network reset, but it just doesnt work

have moved the router as close as i can get it, ( within 2 metres of the tv with no walls between it.

any suggestions would be very welcome, as this means we have not been able to use our apps, and skystore tonight which is frustrating as we had a movie night planned with the children.

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you problems23. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[leedsdad]

Did you get a solution to this as exactly the same thing has happened to us.