Sky Q signal quality

[Phil4477]

Wondering what the threshold is for a good signal to Sky Q? I had some problems with "no satellite signal" occurring quite often recently and a reboot required to get it back again. Sky engineers came a few weeks ago and in the end fitted a new mini dish and LNB. I wouldn't mind but I had my own 60cm solid high quality dish, ( that they went off with), that was used for a previous Sky HD and when Sky Q was fitted about 5 -6 years ago, the engineer said it was a good dish and used an adaptor to fit the new wide band LNB on it. I did have 100 signal strength and 60-70 signal quality. 
Now the mini dish is fitted I have 80-90 signal quality and 40-30 signal strength, this is despite the engineer checking the signal at the box end and saying it was a really good signal now. They did say it might also be the box too but now the picture is ok they can't change that out. Now I am getting the occasional picture freeze and breakup and also no signal every now and then but only for a few seconds and it corrects itself. That's in the good weather we are having right now. Could it be the box as well and how do you prove it if it is only intermittent?

[Laing1]

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@Phil4477 wrote:

Wondering what the threshold is for a good signal to Sky Q? I had some problems with "no satellite signal" occurring quite often recently and a reboot required to get it back again. Sky engineers came a few weeks ago and in the end fitted a new mini dish and LNB. I wouldn't mind but I had my own 60cm solid high quality dish, ( that they went off with), that was used for a previous Sky HD and when Sky Q was fitted about 5 -6 years ago, the engineer said it was a good dish and used an adaptor to fit the new wide band LNB on it. I did have 100 signal strength and 60-70 signal quality. 
Now the mini dish is fitted I have 80-90 signal quality and 40-30 signal strength, this is despite the engineer checking the signal at the box end and saying it was a really good signal now. They did say it might also be the box too but now the picture is ok they can't change that out. Now I am getting the occasional picture freeze and breakup and also no signal every now and then but only for a few seconds and it corrects itself. That's in the good weather we are having right now. Could it be the box as well and how do you prove it if it is only intermittent?

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@Phil4477 I have escalated this to sky

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[Phil4477]

Thanks for replying and escalating this. Not heard anything back yet? Any idea how long it may take?

thanks

[Chodley]

Up to 24 hours usually

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Phil4477.

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks