Sky Q shows green light and blue Q but no picture

[Garton90]

Hi, so for a few weeks now particularly the next morning after the box has been off all night, when we try and turn it back on it goes to the green light on the box and the blue Q is rotating indicating it's on. However it isn't acutally on and there is no picture. The only way to do this is to switch it off at the mains and resetting it. We have to do this at least twice a week.

Any help appreciated, thanks.

[stereohaven]

@Garton90 

Who is your broadband with?

If EE, check out this thread: https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-crashing-amp-box-fan-spinning-loudly-EE-Broadband/td-p/... 

[oldfella]

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@Garton90 wrote:

Hi, so for a few weeks now particularly the next morning after the box has been off all night, when we try and turn it back on it goes to the green light on the box and the blue Q is rotating indicating it's on. However it isn't acutally on and there is no picture. The only way to do this is to switch it off at the mains and resetting it. We have to do this at least twice a week.

Any help appreciated, thanks.

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Hi @Garton90 

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[oj01]

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@Garton90 wrote:

Hi, so for a few weeks now particularly the next morning after the box has been off all night, when we try and turn it back on it goes to the green light on the box and the blue Q is rotating indicating it's on. However it isn't acutally on and there is no picture. The only way to do this is to switch it off at the mains and resetting it. We have to do this at least twice a week.

Any help appreciated, thanks.

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Is it simply a case of the TV not automatically changing to the correct HDMI source? Have you tried manually going through the HDMI sources.